Refund Policy

We strive to ensure complete customer satisfaction with our products and services. Please review our refund policy below.

Last updated: Jan 15, 2026

Policy Overview

Our refund policy is designed to be fair and transparent. We offer refunds on most products within a specified period, provided they meet our return conditions.

This policy applies to all purchases made directly through our website. If you purchased our products through a third-party retailer, please contact them directly for their refund policy.

Refund Eligibility

To be eligible for a refund, your item must meet the following criteria:

The item must be in its original condition, unused, and with all tags attached
You must request a refund within 30 days of your purchase
You must provide the original receipt or proof of purchase
The item must not be on our non-refundable items list (see below)

Non-Refundable Items
Certain items are not eligible for refunds, including:
- Digital products that have been downloaded or accessed
- Personalized or custom-made products
- Gift cards
- Products marked as “final sale” or “clearance”

Refund Process

To initiate a refund, please follow these steps:

Contact our support team within 30 days of purchase to request a Return Authorization (RA) number.
Package the item securely in its original packaging, if possible, including all accessories and documentation.
Include the RA number on the outside of the package and ship it to the address provided by our support team.
Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

Refund Timeline

After we receive your returned item, here's what to expect:

Inspection: 1-3 business days to inspect the returned item
Approval: 1 business day to approve the refund after inspection
Processing: 3-5 business days for the refund to be processed by our finance team
Bank processing: 3-10 business days for the refund to appear in your account (varies by financial institution)

Total estimated time: 7-19 business days from when we receive your return

Shipping for Returns

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item if it gets lost in transit.

For defective or incorrect items, we will provide a prepaid return shipping label.

Exchanges

We are happy to exchange items for a different size, color, or product of equal value. To request an exchange:

Follow the same return process outlined above
Clearly indicate that you would like an exchange and specify the replacement item
If the replacement item costs more, you will be charged the difference
If it costs less, we will refund the difference

Exchanges typically take 2-3 business days longer than refunds due to additional processing time.